Clear Focus Call Centre Overview
Clear Focus Call Centre 1.2.0.6 was downloaded & scanned by our team, against different types of malwares (like viruses, spyware, trojans, backdoors and others) and found CLEAN.
Product Features:
Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences.
Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls.
Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use.
Personalisation - Everybody likes it there own way right? Clear Focus Call Centre offers user the ability to personalise options such as screen colours and positions so that even if another user is using the desk ...
 Download NOW! clearfocus (Size: 3.00 KB) |
| Publisher Website: | Bespoke Software Solutions Ltd |
| Category: | Business Finance |
| License: | freeware ($0) |
| Operating Systems: | Win98, WinME, WinXP, Windows2000, Windows2003 |
| Filename: | clearfocus |
| Size: | 3.00 KB |
| MD5 Checksum: | ffa73bc455545d4c84eb19289bb5ed50 |
| Last Updated: | 26 Dec 2007 |
| Screenshot: | - |
Full Description: Product Features:
Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences.
Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls.
Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use.
Personalisation - Everybody likes it there own way right? Clear Focus Call Centre offers user the ability to personalise options such as screen colours and positions so that even if another user is using the desktop your preferences will be saved.
Easy Data Entry - Raising a call is a simple as can be. Open the New Call form, enter a few simple details and save it - it's as easy as that! You can even save companies and products on the fly, so the next time you need them they are there for you to use.
Data Export - Export data to Microsoft Excel with the click of a button. You now have access to all the reporting and chart creation tools offered by this Office product.
Call Archiving - Easily move older calls to the calls archive using the Clear Focus Call Centre - Server module.
Version Independence - Whichever Windows version you are using, Clear Focus Call Centre can be deployed easily using ClickOnce and .Net 2.0 technologies. Upgrade easily to .Net 2.0 during installation to receive the benefits of using this latest Microsoft technology.
Network Deployable - Deploy Clear Focus Call Centre datafiles to your server and multiple client machines will be able to connect. This is a perfect solution if you have several users who all need to take calls at the same time.
Changelog
We don't have yet a changelog for this software.
Why to stay up-to-date?
Most of the time having the latest version of a software is a good thing. Usually software updates add new features, which makes the software more usefull. Also with every update a software becomes more secure and more stable by fixing bugs & vulnerabilities from previous versions.We offer you 3 options in order to stay up-to-date with your software list:
1. Using Update Notifier (recommended) - AUTOMATIC PROCESS
The Update Notifier is a FREE small utility that scans your computer for installed software and displays a list of updates.
2. Register on the website and use the Watch List Option - MANUAL PROCESS
Signup on the website for free and use Watch List option (a collection of software, made by you, where you can see the current version or download it.
3. By Email - SEMI-AUTOMATIC PROCESS
Complete the following form and we'll send you an email, every time a new version of Clear Focus Call Centre is launched.
How can you help?
Because this is a free service and we intent to keep it free, we need your input. You can:1. Post a link to this software on your website
2. Report a problem/bug or feature requests, using the contact form
3. Notify us is a new version of Clear Focus Call Centre is released and we don't have it yet on the website.